Enrollment & Course
Count Data
Helpdesk Statistics
HelpDesk Volume for DDEC
FY05: 1815
FY06: 1658
FY07: 2040
FY08: 3343
FY09: 4221
FY10:5579
HelpCall Data FY10 (07/01/2009 - 06/30/2010)
Calls
Response Time
Solution Time
Courtesy
Tech. Knowledge
Overall Support
Professionalism
Janet
392
9.92
9.89
10.0
10.0
9.93
9.95
Matias
132
9.75
9.95
10.0
9.95
9.85
10.0
Kevin
6
nd
nd
nd
nd
nd
nd
DDEC SA/GAs
1843
9.92
9.83
9.93
9.80
9.82
9.87
DDEC Total
2373
9.91
9.85
9.95
9.85
9.84
9.90
Julili
1781
9.59
9.53
9.88
9.89
9.87
9.74
Dawn
370
10.0
10.0
10.0
9.86
10.0
10.0
Stacey
398
10.0
10.0
10.0
10.0
10.0
10.0
Rachel
166
9.0
7.0
10.0
10.0
10.0
10.0
Craig
101
10.0
9.0
9.0
9.0
9.0
9.0
Tanacha
4
nd
nd
nd
nd
nd
nd
Reynard
19
10.0
10.0
10.0
10.0
10.0
10.0
eCore SA/GAs
367
10.0
10.0
10.0
10.0
10.0
10.0
eCore Total
3206
9.67
9.56
9.91
9.91
9.90
9.81
DDEC/eCore Total
5579
9.84
9.77
9.94
9.86
9.86
9.87
HelpCall Data FY09 (07/01/2008 - 06/30/2009)
Calls
Avg. Minutes/ Total Minutes
Response Time
Solution Time
Courtesy
Tech. Knowledge
Overall Support
Professionalism
Christy
158
7/2223
9.94
9.85
10
9.94
9.91
10
Alicia
129
5/601
9.94
9.87
10
9.88
9.94
10
Janet
553
25/13818
9.92
9.86
9.98
9.96
9.90
9.98
Stacey
896
22/19830
9.29
9.23
9.67
9.70
9.59
9.61
Cheryl
317
11/3468
9.28
8.07
9.77
9.54
9.41
9.58
Craig
233
2/468
? missing
? missing
? missing
? missing
? missing
? missing
Dawn
61
3/178
NA
NA
NA
NA
NA
NA
DL Assistants
1874
12/21800
9.89
9.83
9.91
9.81
9.88
? missing
Total
4221
62386 min. / 1040 hrs
HelpCall Data FY08 (07/01/2007 - 06/30/2008)
Calls
Avg.
Minutes
Surveys Received
Response Time
Solution Time
Courtesy
Tech. Knowledge
Overall Support
Professionalism
Christy
201
Alicia
209
Janet
601
Stacey
488
Cheryl
759
DL Assistants
1085
Total
3343
HelpCall Data FY07 (07/01/2006 - 01/18/2007)
Calls
Avg. Minutes
Surveys Received
Response Time
Solution Time
Courtesy
Tech. Knowledge
Overall Support
Professionalism
Christy
165
13
34
9.88
9.92
10.0
10.0
10.0
10.0
Chris
136
9
57
9.80
9.90
10.0
9.90
9.90
9.80
Janet
622
28
48
9.94
9.94
9.99
9.94
9.95
9.96
Stacey
520
13
235
9.88
9.94
9.99
9.94
9.95
9.94
DL Assistants
597
7
180
9.96
9.88
9.96
9.89
9.89
9.89
Total
2040
14
554
9.92
9.93
9.98
9.90
9.94
9.94
Please click here for statistics to previous years
DE Retention Rates
DE Course Survey Results
DE Research
1995-2000 Enrollment Report Chart
SACS Self Study
Response to SACS
2006 Instructional Delivery Plan Submission
Helpdesk Statistics
