Help for Faculty and Students

Login Problems

Username and password problems

Your "CourseDen ID" = your myUWG e-mail username (ex: jsmith12). Click here to search for your myUWG assigned e-mail username/ CourseDen ID and Password- Put in either your SS# or your student 917#, in order to do the search.

At the start of every term, your initial default "Password" is the last two digits of your birth year followed by the last four digits of your social security number. However, if you change your myUWG password, or Banner Password PIN, your CourseDen password will not change. If you need help, contact distance@westga.edu or 678-839-6248

If you feel that your password is not working, you must contact CourseDen support to have your password reset. Be certain to include your Vista log on username in any e-mail you send. If you choose to call 678-839-6248, have your log on username available for whoever answers the phone.

To avoid future password problems

Once you have logged on to CourseDen, you will find the "Change Password" link in the upper right hand side of your My CourseDen page. Be sure to fill in the secret question. This will help if you ever forget your password.

Log-on Loop

If you are trying to log on from home and you keep getting sent back to the list of universities do the following:

All Tel Users:

  1. Open Internet Explorer
  2. Go to Tools ->Internet Options -> Connections.
  3. Click the LAN Settings button at the bottom and uncheck Automatic.

Netscape 6 Users:

  1. Go to "Tools".
  2. Choose "Privacy & Security".
  3. Choose "Unblock Cookies from this site".

AOL Users:

  1. Go to Settings (on the top menu buttons).
  2. Go to Preferences.
  3. Go to Internet Properties (WWW).
  4. When the dialog box appears, choose Security.
  5. Then, follow directions below for Internet Explorer 6 users, steps 3 on.

Internet Explorer 6 Users:

  1. Click on "Tools".
  2. Click on "Internet Options".
  3. Click the "Privacy" tab.
  4. Push the "Advanced" button.
  5. Check "Override Automatic Cookie Handling".
  6. Check "Always allow session cookies".
  7. Click "OK".
  8. Close and re-open your browser for the changes to take affect.